The Official Website of the City of Los Santos
General Information
The Department of Information Technology (DIT) is responsible for the technology, systems and digital infrastructure that support the day-to-day operations of the Los Santos City Government. From maintaining government computers, communications equipment and networks to developing and supporting GovNet, the department works behind the scenes to ensure employees have access to reliable and effective technology.
DIT provides technical support across government departments, manages and maintains IT equipment, responds to faults and outages, supports office moves and installations, and develops new digital services to improve how government employees and residents interact with City Government.
DIT at a Glance
- Government-wide IT support and technical assistance
- Computer, network, telephone and communications infrastructure
- Hardware installation, maintenance and equipment management
- GovNet development and digital government services
- Office installations, relocations and technical site visits
- System administration, infrastructure and service continuity
Harrison White
Chief Information Officer
Meet Chief Information Officer White
Harrison White serves as the Chief Information Officer for the Los Santos City Government and leads the Department of Information Technology. Having spent several years working within City Government technology and development, Harrison has played a key role in the development and continued expansion of GovNet and the government's wider digital services.
With a professional background in software engineering, his focus has been on modernising government technology, improving access to digital services and establishing a dedicated department capable of supporting the growing technical requirements of City Government.
As Chief Information Officer, Harrison oversees the government's technology strategy, IT infrastructure, hardware operations and software development. He works closely with departmental leadership to identify technical requirements, resolve operational challenges and explore opportunities where technology can make government services more efficient.
The Department of Information Technology continues to expand the services available to government employees while developing new systems and improving existing infrastructure. Whether it is replacing a computer, installing equipment at a government facility or developing an entirely new GovNet service, the department's aim is to provide dependable technology that allows every department to work effectively.
Our Services
DIT provides technical services to departments, offices and employees throughout the Los Santos City Government. Support ranges from everyday technical issues through to larger infrastructure and development projects.
IT Support
Provides frontline technical support for government employees, including computer issues, account and system access problems, software faults, network connectivity, telephones and general technical assistance.
Hardware Operations
Manages government IT equipment including computers, monitors, telephones and other technical hardware. The team carries out installations, repairs, replacements, equipment relocations and technical site visits.
Development
Designs, develops and maintains GovNet and other internal government systems. The development team works with departments to create new features, digital forms, workflows and services that support government operations.
Infrastructure & Systems
Supports the underlying technology that keeps government services operating, including networks, servers, communications infrastructure, system availability and the technical environment used by government employees.
IT Support
IT Support acts as the primary point of contact for government employees experiencing technical problems. The team investigates and resolves issues involving computers, software, government accounts, network access, telephones and other technology used throughout City Government.
Requests are managed through the IT ticketing system, allowing the department to prioritise work, track ongoing issues and ensure requests are directed to the appropriate member of the technical team.
Hardware Operations
Hardware Operations manages the physical technology used throughout government facilities. This includes installing and maintaining computers, displays, telephones, networking equipment and other technical devices.
The team also carries out on-site work at government buildings, including office installations, equipment relocations, troubleshooting, cabling and the preparation or replacement of government IT equipment.
Development
The Development Team is responsible for the continued development and maintenance of GovNet and other digital systems operated by City Government.
Working alongside departments, developers turn operational requirements into practical digital services. This can include creating new applications, forms, staff tools, workflows, departmental systems and improvements to existing GovNet functionality.
Development requests are reviewed with the relevant departmental leadership to ensure new functionality has a clear operational purpose and integrates effectively with existing government services.
Government Infrastructure
DIT helps maintain the technical infrastructure required for City Government to operate effectively. This includes government networks, servers, communications systems and the equipment connecting government facilities and employees.
The department also works proactively to identify potential improvements, replace ageing technology and reduce the risk of technical failures affecting government operations.
Supporting City Government
Technology requirements differ considerably between departments. DIT therefore works directly with departmental leadership and employees to understand how technology is being used and where improvements can be made.
This can range from advising a department on new equipment or improving an office network to designing an entirely new digital workflow within GovNet. By providing a central technology service, DIT helps ensure systems remain consistent, supportable and suitable for the wider needs of City Government.
The Department of Information Technology is committed to providing reliable, secure and effective technology across the Los Santos City Government. By combining technical support, hardware operations, infrastructure management and software development, DIT provides the foundation that allows government departments to deliver their services.
As City Government continues to grow, DIT will continue to modernise its infrastructure, develop new digital services and work alongside departments to ensure government technology remains dependable, accessible and prepared for the future.
