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DEPARTMENT OF PUBLIC WORKS

Help us care for your city.

Report an issue in a public space. Give us the details and a clear location so our team can review it.

Start a request →

Public infrastructure

Damaged roads, sidewalks, street furniture, and public spaces.

Cleaning & upkeep

Graffiti, landscaping, and abandoned vehicles obstructing public roads.

A clear location

Place a map pin and describe nearby landmarks to help the team find the issue.

For emergencies, call 911.This form is for non-emergency city issues. For other city enquiries, call 311.
BEFORE YOU START

Is this the right service?

Public Works handles public infrastructure and spaces. Private repairs and towing from private land are outside this service.

  • Public Works cannot provide services to private residences. The exception to this is graffiti on an apartment block or motel in hard-to-reach places.
  • Public Works does not provide services to businesses unless the issue involves public infrastructure, such as the sidewalk outside their premises or offensive graffiti in a hard-to-reach place.
  • Public Works do not provide private towing services. We will, however, move abandoned vehicles causing an obstruction on the public highway or blocking an alleyway. We do not tow from private land.
  • Public Works provides landscaping and mowing to parks and public grassed areas only.
  • We provide no guarantee that we'll action your request; however, we will review all requests made to us. We handle requests in priority order depending on their seriousness and technician availability.
  • You must provide as much information as possible, including a location of the issue and, where possible, a photo.
  • Public Works can provide services to government-owned buildings such as law enforcement stations, hospitals etc. These requests can be made here by a responsible person for the agency.

For a business or government building, you must be a supervisor or have approval from the business owner.

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