Junior IT Specialist

About the Job Position

As a Junior IT Specialist, you will be responsible for providing frontline technical support to Government employees while assisting in the maintenance, deployment and operation of the Government’s technology infrastructure. You will work alongside experienced members of the Department of Information Technology to ensure systems such as GovNet, SAPANet, SAWNet and Government hardware remain reliable, secure and operational.

While this is the standard recruitment position for joining the Department of Information Technology, it should not necessarily be considered an entry-level position into the Information Technology profession. All applicants, regardless of previous experience, qualifications or technical background, will apply through this role. An applicant’s previous employment history, qualifications, certifications and technical knowledge will be taken into consideration during the recruitment process, and successful applicants may be appointed to a more appropriate position within the department where justified.

TECHNICAL SUPPORT

Provide first-line technical assistance to Government employees experiencing issues with Government systems, software and technology. Respond to GovNet support tickets, troubleshoot software and hardware issues, and escalate complex incidents where appropriate.

HARDWARE & INFRASTRUCTURE

Assist with building, configuring and deploying Government workstations, mobile devices and office technology. Support networking deployments, hardware repairs, office relocations, workstation installations and preventative maintenance while helping maintain an accurate inventory of Government technology assets.

OPERATIONAL SUPPORT

Assist in monitoring Government technology services, responding to reported outages and supporting departmental technology initiatives. Work collaboratively with senior staff to ensure Government departments have reliable access to the systems and infrastructure required to carry out their daily responsibilities.

About the Department

The Department of Information Technology (DIT) serves as the Government’s central technology authority, responsible for maintaining, securing and developing the digital infrastructure that supports Government operations.

The department oversees core Government technology platforms including GovNet, SAPANet, SAWNet, Government computer infrastructure, internal communication systems, mobile devices, networking infrastructure and future digital services.

The Department consists of two specialist bureaus:

IT Support & Hardware Bureau

The IT Support & Hardware Bureau provides frontline technical assistance to Government employees while maintaining the physical technology infrastructure across Government facilities. The bureau manages technical support requests, hardware deployments, workstation configuration, networking projects, mobile devices and infrastructure maintenance to ensure Government operations continue without interruption.

Development Bureau

The Development Bureau is responsible for developing, maintaining and improving Government software platforms and digital services. This includes ongoing development of GovNet, supporting SAPANet and SAWNet, delivering new technology solutions and driving the Government’s long-term digital transformation strategy.

About the Salary & Paygroup

• The current Junior IT Specialist salary is set at: $45,000 + bonuses
• A supportive and collaborative team environment.

• Opportunities to work across a wide range of Government technology projects.

• Structured career progression within the Department of Information Technology.

• Junior IT Specialists are assigned to Paygrade II.

• Comprehensive on-the-job training.

Minimum Eligibility Requirements

• The applicant must have attained the age of 21.
• The applicant must have a legal address within the State of San Andreas.
• The applicant may not have been convicted of any felonies, misdemeanors and/or infractions that would affect their suitability for handling Government systems and sensitive information.
• The applicant must possess a valid driving licence and maintain a reasonable driving record.

Desired Qualifications and Experience

• Applicants should possess a genuine interest in Information Technology and demonstrate a willingness to develop within a professional Government environment.

• Previous employment within an Information Technology role, whether in technical support, networking, systems administration, cybersecurity, software development or infrastructure, is highly desirable.

• Formal qualifications in Information Technology, Computer Science or related disciplines—including college, university or recognised industry certifications—are also considered highly desirable.

• Equivalent practical experience through personal projects, home laboratories, self-hosted services, volunteer work or other technical environments will also be taken into consideration.

• As all applicants enter the department through the Junior IT Specialist recruitment process, previous experience, qualifications and technical competency will be assessed during recruitment.

• Applicants with significant knowledge or relevant experience may be appointed directly into a more suitable role within the Department of Information Technology where operational requirements permit.

Key Skills and Abilities

• Excellent communication and customer service skills.
• Strong analytical and problem-solving abilities.
• The ability to troubleshoot technical issues logically and methodically.
• Excellent organisational and time management skills.
• The ability to work independently and collaboratively within a team.
• A professional approach when interacting with Government employees.
• A willingness to learn new technologies and adapt to changing operational requirements.
• The ability to maintain confidentiality and handle sensitive Government information responsibly.
• An enthusiasm for delivering reliable technology solutions that support Government operations.